Being a leader means many things, but it does not mean that you must always be the smartest person in every room you walk into. For example, many years ago, in one of my early leadership positions, I started a team meeting by asking, “What am I missing on why we have been receiving customer complaints?” Some team members responded helpfully by volunteering some concerns. The majority of the team, however, remained silent, until a team member, whom we'll call "Pete," piped u

An effective leader cares as much about the people doing the job as they do about getting the job done right. Where does that come from?...

When a leader is unclear with an employee on how they are doing - they are actually being unkind to that employee.

Providing feedback to an employee is an ongoing process and not just a single event.

How often have you seen managers shorten the length of employee training in order to get the employees back to the floor sooner?

How many times have you been on the receiving end of a “shotgun memo”?

At some point, all managers will struggle with the issue of becoming friends with an employee.

Sometimes, as we find ourselves caught up in the daily grind, we lose track of a simple fact: leaders, you are a role model!